Refund policy

Return window

Contact us within 30 days after delivery to request a return. The return window applies to eligible items, including a change of mind and items that arrive damaged, defective or incorrect.

Eligibility

For a change-of-mind return, the item must be unused, in its received condition, with its original packaging, labels, accessories and proof of purchase. Used or customer-damaged items, customized goods, opened hygiene-sealed goods, gift cards and items marked Final Sale are not eligible for change-of-mind returns, except where applicable law requires otherwise. If an item arrives damaged, defective or incorrect, contact us with photos so we can review it.

How to start a return

Email support@owalalifse.com or call +1 (678) 977-3104 with your order number, the item and the reason for return. Wait for our approval and return instructions before shipping anything. We will provide a prepaid return shipping label for approved returns. There is no restocking fee for eligible returns.

Return address

231 N Spring St, Martinsburg, West Virginia 25401, United States. Use the return label and instructions we provide after approval.

Refunds

After we receive and inspect the return, we will tell you whether the refund is approved. We process approved refunds to the original payment method within 10 business days after receiving the return. Please allow up to 20 calendar days after we receive the returned item for the refund to appear in your original payment account, including bank or payment-provider posting time.

Questions? Contact support@owalalifse.com during our support hours, Monday–Friday, 9:00 AM–5:00 PM ET.